Ladki Bahin Yojana Helpline Number and How to Complain

Ladki bahin yojana helpline number: call 181

181 is the state's women's helpline, and it was formally named as the contact for Ladki Bahin Yojana complaints. The helpline staff were also trained to handle e-KYC problems, because many women had their payments suspended after choosing a wrong option during e-KYC.

You can call 181 for:

• installments that have stopped or never started;
• e-KYC errors, such as a wrong answer to a declaration question;
• general complaints about the scheme.

Why other customer care numbers are not listed here

Anyone hunting online for a ladki bahin yojana customer care number will come across other numbers on websites and in videos, including toll-free ones. We checked these against news reports and could not confirm any of them as official. So we do not print them.

Calling an unverified number is risky. Some people pose as helpline staff to ask for your Aadhaar number, bank details or an OTP. A real helpline will never ask for your OTP, and no official worker charges a fee to restart your payment. If in doubt, hang up and dial 181 yourself.

Before you call: keep these details ready

A call goes faster when you have your details at hand:

• the mobile number you registered with;
• your application ID, if you have the SMS;
• your Aadhaar card (keep it with you, but share only what the helpline actually needs);
• your bank passbook, to confirm the account is in your name;
• a note of when the last payment arrived, from your bank SMS or passbook.

Also check your application status on the portal first, so you can tell the helpline exactly what it shows.

Step-by-step grievance route

1. Check the basics yourself. Is your e-KYC complete? Is your bank account seeded with Aadhaar so DBT (Direct Benefit Transfer) payments can land in it? Both checks are explained on the payment not received page.
2. Call 181. Explain your problem and note down any reference or advice you are given.
3. Visit the anganwadi. Your anganwadi sevika can see local lists and guide you on the next step.
4. Carry original documents to your tehsil office, or to your district WCD officer, if the problem is still not solved.
5. Use special desks if your status shows "Disapproved". District collectorates and ward offices ran dedicated counters for such cases.

Help for widows and divorced women with e-KYC

e-KYC, the identity check done through Aadhaar, asks for the husband's or father's Aadhaar. Where neither exists, she should hand in proof instead, meaning a death certificate for a widow or a court-stamped decree for a divorcee, at her district's WCD office. This is an in-person step, so calling alone will not solve it. Carry the original document and a copy. More on this is on our e-KYC page.

Phone call or office visit: which one you need

A call to 181 is the right first step for most problems, and the staff can guide you on what to do next. But some problems need papers to be seen in person. Go to an office when:

• you need to show a death certificate or divorce decree for e-KYC;
• your status says Disapproved and you want it reviewed;
• your name is missing from the beneficiary list at the anganwadi or ward office;
• the helpline has told you to visit.

Take originals and one set of photocopies, and go with someone who can read the forms if that helps.

Department postal address

For written complaints, the department's address is: WCD Department, New Administrative Building, 3rd Floor, Hutatma Rajguru Chowk, Madam Cama Road, Mumbai 400032.

A letter takes time, so use it alongside the steps above, not instead of them. Keep a copy of anything you send. Include your name, registered mobile number, application ID, district and a short description of the problem. Never post original documents.

Common problems the helpline deals with

Flagged for a government job in the family

The e-KYC question about government jobs in the family confused many women. More than 24 lakh women were recorded as having a family member in government service, yet around 20 lakh of those turned out to be wrongly flagged.

OTP not arriving

A common cause is an outdated phone number on your Aadhaar record. Get the number on your Aadhaar updated.

e-KYC done but no money

Frequently the account has not been mapped to Aadhaar for DBT payments. Your branch can do the mapping.

According to one news report, when a correction is accepted, the months you missed are released together in a single payment.